Thank you for shopping with Isabella Roam! We aim to provide a seamless and efficient shipping experience. Please review our shipping policy below for detailed information about shipping times, costs, and other important details.
1. Order Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods
We offer cash-on-delivery (COD) as the only available payment method. Our shipping partners ensure reliable delivery of all orders.
3. Shipping Time
- Standard Shipping: Delivery typically takes 5-7 business days from the date of shipment.
- Delivery times may vary based on your location and availability of products.
4. Shipping Costs
- Shipping costs are calculated based on your delivery location and the size of your order.
- You will be able to see the total shipping cost during the checkout process before completing your order.
5. Tracking Your Order
- Once your order has been shipped, you will receive an email with tracking information.
- Please note that tracking information may take up to 24 hours to update after shipment.
6. Failed Delivery
- If the delivery is unsuccessful, our shipping partner may attempt delivery again. If the package is returned to us, we will notify you to arrange a re-shipment or refund.
7. Order Issues
- If you experience any issues with your order or have not received it within the estimated delivery time, please contact us at [email protected] for assistance.
8. Customs and Import Duties
- For international orders, please be aware that customs duties, taxes, or other charges may apply, which are the responsibility of the customer.
- We recommend checking with your local customs office for more information on these charges.
9. Contact Us
If you have any questions or concerns about shipping, please feel free to contact us:
Email: [email protected]