At Isabella Roam, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please read our Return and Refund Policy below for more details.
1. Return Policy
- You can return any item within 14 days from the date of delivery for a full refund or exchange.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Items that have been damaged, used, or altered in any way are not eligible for return.
2. How to Return an Item
- To initiate a return, please contact us at [email protected] with your order details.
- We will provide instructions on how to return the item.
- The return shipping costs will be your responsibility unless the item is defective or incorrect.
3. Refund Process
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued to the same method as your original payment Cash on Delivery refunds will be processed via cash.
- Please note that the refund may take 7-10 business days to appear in your account depending on your payment provider.
4. Exchanges
- If you wish to exchange an item, please contact us at [email protected] and follow the return process.
- Upon receiving the returned item, we will send you the replacement product.
- If the exchanged item is of a different price, we will either refund or charge the difference, depending on the value.
5. Non-returnable Items
Certain items may not be eligible for return, such as:
- Opened or used items.
- Custom-made or personalized products.
- Perishable goods, if applicable.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage. We will provide a full refund or replacement at no extra cost.
7. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us at:
Email: [email protected]